Privacy policy

Last Updated: September 10, 2026

At Zonivas (referred to as "we", "our", or "us"), accessible via zonivas.com, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or communicate with us.

1. Information We Collect

When you interact with Zonivas, we collect various types of personal information depending on your activity:

Personal Identifiers & Contact Details: Your full name, billing address, shipping address, email address, and phone number.
Order & Transaction Information: Details regarding the products you browse, add to cart, and purchase, transaction dates, payment method details (note: credit card numbers are processed directly via secure payment gateways and are never stored on our servers), and order history.
Device & Technical Data: IP address, browser type and version, time zone setting, operating system, referring URLs, pages viewed, and device identifiers collected automatically via cookies, web beacons, and log files.
Customer Support Communications: Any information, feedback, photographs, or details you provide when contacting our customer support team.

2. How We Use Your Information

We use the information we collect for the following business purposes:

Order Fulfillment: Processing orders, handling payments, calculating applicable taxes, arranging $2.00 flat-rate standard shipping, and providing invoices and order confirmations.
Customer Support: Responding to your questions, processing return/refund requests under our 14-day policy, and handling delivery inquiries.
Store Optimization & Analytics: Analyzing browsing patterns to improve our catalog, website performance, navigation, and user experience.
Fraud Prevention & Security: Screening transactions for potential risks, unauthorized activity, or fraudulent payments.
Marketing & Communications: Sending promotional updates, new product arrivals, or special discounts (only if you have opted in; you can unsubscribe at any time).

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal information. We only share necessary data with trusted third-party service providers who assist us in operating our storefront:

E-Commerce Platform: Our store is hosted on Shopify, which provides the underlying infrastructure and secure database.
Payment Processors: Secure third-party payment gateways (such as Shopify Payments, Stripe, and PayPal) process your payments securely in compliance with PCI-DSS standards.
Shipping & Fulfillment Partners: Couriers and logistics partners (such as USPS, UPS, FedEx, or freight carriers) receive your name, shipping address, and phone number solely to deliver your orders.
Legal Compliance: We may disclose your information if required by law, subpoena, or to protect our rights, safety, and property.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your cart items, and understand site traffic.

You can adjust your browser settings to refuse all or some cookies. However, disabling cookies may prevent certain features of our store (like the shopping cart or checkout) from functioning correctly.

5. Data Security & Retention

We implement robust technical, administrative, and physical security measures (including SSL encryption) to protect your personal data against unauthorized access, loss, or alteration.
We retain your personal and order data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal/tax obligations, and resolve disputes.

6. Your Privacy Rights (US & State-Specific Rights)

Depending on your jurisdiction (such as California under the CCPA/CPRA), you may have the following rights regarding your personal information:

Right to Know / Access: The right to request details about the categories and specific pieces of personal information we have collected about you.
Right to Delete: The right to request the deletion of your personal data, subject to certain legal exceptions.
Right to Correct: The right to request correction of inaccurate personal data.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please email us at support@zonivas.com.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal identifiable information from children. If you believe a minor has provided us with personal information, please contact us immediately so we can remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised "Last Updated" date.