Terms of Service

Last updated: October 2, 2026

Welcome to Zonivas (accessible at zonivas.com). Throughout the site, the terms "we", "us", and "our" refer to Zonivas. We operate this website, including all related information, tools, products, and services available to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Please read these Terms of Service carefully before accessing our store or purchasing our personalized products. By browsing our website or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, and our Refund & Shipping Policies.

---

1. Eligibility & Account Security

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have given us your consent to allow any of your minor dependents to use this site. You agree to provide accurate, current, and complete purchase, billing, and account information for all orders placed with Zonivas.

2. Personalized Products & Customization

We specialize in custom optical acrylic plaques, illuminated signs, and engraved keepsakes. We make every effort to display product dimensions, acrylic clarity, and LED warm-light rendering as accurately as possible. However, actual light tone and display appearance may vary slightly depending on your viewing screen's technical calibration.

For custom personalized products, you warrant that you possess all intellectual property rights, licenses, or authorizations for any photos, artwork, names, or corporate logos you submit for laser fabrication. We reserve the right to decline custom orders that infringe on third-party trademarks or contain abusive or unlawful content.

3. Orders & Payment Processing

When you place an order, you are making an offer to purchase. An order is confirmed only once payment authorization has been completed through our secure, PCI-DSS compliant checkout gateways. We reserve the right to limit order quantities, correct typographical pricing errors, or refuse an order if fraudulent or unauthorized activity is detected.

4. Shipping & Delivery

Shipping timelines, handling windows, and delivery terms are governed by our official Shipping Policy. Delivery estimates are calculated based on carrier logistics and standard transit schedules. Once a package is handed over to the carrier, a valid tracking code is provided to monitor transit.

5. Returns, Replacements & Refunds

All returns and warranty claims are handled strictly in accordance with our Return & Refund Policy and applicable consumer protection directives. If an item arrives damaged, defective, or engraved with an error on our part, we will provide a free replacement or full refund upon inspection of photographic evidence submitted to customer support.

6. Prohibited Site Uses

You may use this website solely for lawful retail purposes. You are strictly prohibited from: (a) using our site for any unlawful, fraudulent, or malicious purpose; (b) violating any international, European Union, or Austrian laws and regulations; (c) attempting to bypass security systems, inject malicious code, or scrape site content; or (d) infringing upon the intellectual property of Zonivas or third-party rights holders.

7. Disclaimer of Warranties & Limitation of Liability

To the fullest extent permitted by Austrian and European consumer law, Zonivas shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or items purchased through the store, beyond the total purchase price paid for the specific order in question.

8. Governing Law & Jurisdiction

These Terms of Service and any separate purchase agreements whereby we provide you goods or services shall be governed by and construed in accordance with the laws of Austria, and the European Union, without regard to conflict of law principles. Any legal disputes arising out of these terms shall be subject to the competent courts of Vienna, Austria.

---

9. Verified Business Contact Information

Questions regarding these Terms of Service should be directed to our customer support team: