Shipping Policy

Last Updated: October 3, 2026

Thank you for shopping at Zonivas (zonivas.com). We are pleased to offer Free Standard Tracked Shipping on all orders across our primary domestic market: Austria.

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1. Shipping Destination

We deliver exclusively to valid residential and commercial addresses within Austria. We do not support cross-border or international shipping at this time.

2. Free Shipping Rates & Delivery Estimates

*Estimated total turnaround = 2–4 business days production & handling + 3–5 business days courier transit.

3. Order Handling & Cut-off Times

• Order Cut-off Time: 5:00 PM CET (Monday through Friday).
• Handling & Custom Fabrication: Custom laser-engraving, assembly, and optical inspection take 2 to 4 business days (Monday – Friday, excluding Austrian public holidays).

4. Tracking & Delivery Confirmation

• Once your order leaves our facility, you will receive an automated dispatch email containing your carrier tracking number and portal link.
• Tracking details usually become active online within 24 to 48 hours after courier handover.

5. Shipping Address Accuracy

Please confirm that your shipping details (including house number, floor, door/staircase number) are complete and accurate during checkout. If you need to make changes, please contact us at support@zonivas.com immediately before the parcel is dispatched.

6. Damaged or Missing Shipments

• Transit Damage: If any optical acrylic, wood base, or LED component arrives broken, email photos of the packaging and item to support@zonivas.com within 48 hours of delivery. We will issue a free replacement promptly.
• Unreceived Delivery: If tracking states delivered but you have not received your package, check with household members or building neighbors first. If unresolved within 24 hours, contact us so we can trace the shipment with the courier.

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7. Verified Business Contact Information