Shipping policy

Shipping Policy

Last Updated: September 10, 2026

Thank you for shopping at Zonivas (zonivas.com). We are committed to providing reliable, affordable, and secure delivery for all orders across the United States.

Please review our shipping terms and delivery guidelines below.

1. Order Processing Time

All orders are processed, verified, and packed within 1 to 3 business days (Monday through Friday, excluding federal holidays).
Orders placed over the weekend or on public holidays will begin processing on the following business day.
You will receive an automated email confirmation with your tracking details once your package is dispatched.

2. Shipping Rates & Delivery Estimates

We ship to all valid residential and commercial addresses within the United States:

Standard US Shipping:
- Rate: $2.00 Flat Rate on all orders
- Estimated Transit Time: 5 to 8 business days
Express US Shipping (if selected at checkout):
- Rate: Calculated at checkout based on package weight and destination
- Estimated Transit Time: 2 to 4 business days

(Please note: Delivery timeframes are estimates and may occasionally experience minor delays due to adverse weather, carrier backlogs, or peak holiday seasons).

3. Order Tracking

Once your package has been handed over to the courier, an email containing your tracking link and tracking number will be sent automatically.
Tracking statuses usually activate on the carrier portal within 24 to 48 hours after shipment.

4. Shipping Address Accuracy

Please ensure your full shipping address (including any apartment, suite, or unit numbers) is accurate before finalizing checkout.
If you notice an error in your address, email us immediately at support@zonivas.com with your order number and the corrected address.
We cannot modify addresses or intercept packages once an order has left our fulfillment facility.

5. Damaged, Lost, or Stolen Shipments

Damaged Items: If your order arrives damaged or defective, please take clear photos of the packaging and product, and email support@zonivas.com within 48 hours of delivery. We will promptly arrange a free replacement or refund.
Missing or Delivered but Not Received: If tracking shows delivered but you cannot find your package:
1. Check common delivery spots (porch, side gate, leasing office, or mailroom).
2. Confirm with neighbors or household members.
3. Wait 24 hours (some couriers mark parcels delivered slightly ahead of physical drop-off).
4. Contact our support team if the package does not turn up so we can open an inquiry with the carrier.