Refund policy

At Zonivas (zonivas.com), customer satisfaction is our top priority. We stand behind the quality of our products and are committed to resolving any issues regarding defective, damaged, or incorrect items quickly and efficiently.

Please read our return and refund policy carefully prior to placing an order.

1. 14-Day Return Window

We offer a 14-day return policy for eligible items. You have 14 calendar days from the date your tracking number confirms delivery to request a return or replacement.

If 14 days have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange.

2. Eligibility & Strict "No Change of Mind" Policy

To maintain high hygiene standards and competitive pricing across our diverse catalog:

No Change of Mind Returns: We do not accept returns, cancellations, or refunds for buyer’s remorse, change of mind, accidental purchases, or preference discrepancies (e.g., ordering the wrong color/model or deciding you no longer want the item after shipment).
Eligible Return Reasons:
- The item arrived defective, malfunctioning, or non-functional.
- The item arrived physically damaged or broken in transit.
- You received an incorrect item or an item significantly different from the product description.

3. Non-Returnable & Hygiene Items

Due to health, safety, and hygiene regulations, certain items cannot be returned once delivered:

Personal care, grooming, and beauty tools (e.g., eyelash tools, tweezers, facial shaping devices, makeup brushes).
Personal intimate/body-contact items (e.g., ear tips, in-ear sleep headphones, body massagers) unless strictly defective upon arrival.
Items showing signs of customer misuse, accidental damage, unauthorized repair, or alterations.

4. How to Initiate a Return (Free Returns for Eligible Issues)

If your item arrives defective, damaged, or incorrect, we will cover the return shipping costs.

To start a return:

Contact our support team within 14 days of delivery at support@zonivas.com.
Include your Order Number, the item name, and clear photographs or a short video clearly demonstrating the defect, damage, or incorrect product received.
Once our team verifies and approves your request, we will provide you with a pre-paid return shipping label and instructions on where and how to send your package.

Important Note: Items sent back to us without first requesting a return authorization will not be accepted or refunded.

5. Return Address

All authorized returns must be shipped to our designated processing facility:

Zonivas Returns Department

231 N Evergreen Ave

Woodbury, NJ 08096

United States

6. Inspections & Refunds

Once your return is received and inspected at our facility, we will send you an email notification confirming receipt.
If approved, your refund will be processed automatically to your original method of payment within 3 to 7 business days.
Please note: Depending on your bank or credit card company, it may take additional time (typically 2–5 business days) for the refunded amount to officially post to your account statement.

7. Late or Missing Refunds

If you haven’t received a refund after 7 business days from our approval email:

Check your bank account or credit card balance again.
Contact your credit card company or banking institution, as processing times may vary.
If you have done all of this and still have not received your refund, please contact us immediately at support@zonivas.com.